Warranty Policy

This Warranty Policy sets out the warranty coverage, duration, exclusions, claim procedures, and remedies applicable to products sold by RasaHaus. It is intended to be read together with the applicable invoice, product description, approved specifications, and any product-specific warranty certificate.

1. General Warranty Terms

1.1. RasaHaus provides a limited warranty against verified manufacturing defects for the periods specified in this policy, commencing from the date of delivery to the customer.

1.2. The warranty applies only to the original purchaser and is non-transferable. Proof of purchase, including the original invoice or order confirmation, must be provided when submitting a claim.

1.3. The warranty covers defects attributable to manufacturing, materials, or workmanship, as applicable to the relevant product category. It does not constitute a guarantee of product lifespan, performance under all conditions, or suitability for uses other than those expressly specified.

1.4. The warranty applies only to products used for their intended purpose and maintained, installed, stored, and operated in accordance with the instructions and care guidelines supplied by RasaHaus.

1.5. Unless expressly stated otherwise in writing, the warranty does not automatically cover transportation, dismantling, reinstallation, civil work, electrical work, scaffolding, or other incidental expenses, except where such costs are required to be borne by RasaHaus under applicable law.

1.6. Nothing in this policy shall exclude, restrict, or override any mandatory consumer rights, statutory guarantees, or remedies available under applicable Indian law.

2. Product-Specific Warranty Periods and Coverage

The following warranty periods apply to products sold by RasaHaus, subject to the conditions and exclusions set out in this policy.

2.1. Commencement and calculation

(a) For all products other than live plants, the warranty period shall commence on the date of delivery and expire at the end of the applicable period calculated from that date.

(b) For live plants, the 48-hour reporting period shall commence from the date and time of delivery recorded by the delivery service or otherwise acknowledged by the customer.

(c) The live plant provision is a limited transit and delivery-condition reporting window and shall not be construed as a guarantee of survival, growth, flowering, or long-term plant health.

(d) Any longer warranty expressly granted in writing for a specific product shall prevail over the corresponding standard period stated above.

3. Scope of Warranty by Product Category

3.1. Bespoke Furniture – 12 Months

The warranty covers verified manufacturing defects in structural joinery, assembly, materials, and workmanship attributable to RasaHaus.

The warranty does not cover:

• Normal wear and tear, surface scratches, dents, fabric compression, cushion settling, or ordinary ageing.

• Natural variations in wood grain, colour, texture, knots, markings, or minor dimensional tolerances inherent in the materials or manufacturing process.

• Damage caused by overloading, misuse, impact, improper handling, moisture, excessive humidity, pests, or unsuitable environmental conditions.

• Deterioration of finishes, fabrics, leather, or other materials resulting from improper cleaning, chemical exposure, direct sunlight, or failure to follow care instructions.

3.2. Bespoke Lighting – 12 Months

The warranty covers verified manufacturing defects in the supplied lighting fixture, structural components, and electrical components.

Unless expressly included in writing, bulbs, batteries, replaceable LED modules, drivers, and other consumable or replaceable components are excluded from warranty coverage.

The warranty does not cover damage caused by incorrect electrical connections, voltage fluctuations, unauthorised installation, improper mounting, water ingress, or modifications by third parties.

Electrical installation must be carried out by a suitably qualified professional in accordance with applicable safety requirements.

3.3. Candles, Wax Melts & Aromatics – 30 Days

The warranty covers verified manufacturing defects, leakage, or product integrity issues reported within 30 days of delivery.

The warranty does not cover dissatisfaction with fragrance, fragrance intensity, scent preference, burn duration, or performance affected by storage, burning practices, environmental conditions, or improper use.

Natural variations in colour, texture, fragrance appearance, wax finish, and minor handmade imperfections shall not constitute manufacturing defects, provided the product remains fit for its intended purpose.

Opened or used products may be inspected where necessary to assess a manufacturing defect. This warranty does not override any applicable statutory consumer rights.

3.4. Live Plants – 48 Hours

Live plants are natural, living products subject to variations in growth, foliage, flowering, colour, and appearance.

The 48-hour reporting window applies solely to claims involving visible transit damage, incorrect plant delivery, or material discrepancies from the product ordered.

The warranty does not guarantee plant survival, continued growth, flowering, leaf retention, or adaptation to the customer's environment.

Damage or deterioration caused by watering practices, sunlight exposure, temperature, humidity, pests, repotting, transplantation, or other post-delivery care conditions is excluded.

Customers must provide clear photographs or videos of the plant and packaging within 48 hours of delivery for assessment.

3.5. Artificial Plants & Planters – 6 Months

The warranty covers verified manufacturing defects in the artificial plants and planters supplied by RasaHaus.

It excludes fading, discolouration, deterioration, or damage arising from prolonged sunlight exposure, outdoor use where not specified, moisture, chemicals, mishandling, or improper cleaning.

Natural variations in handmade, ceramic, and customised planters, including minor differences in colour, texture, glaze, and finish, shall not constitute manufacturing defects.

3.6. Mirrors – 6 Months

The warranty covers verified manufacturing defects in the mirror or supplied frame, including defects in workmanship or structural integrity attributable to manufacturing.

The warranty excludes breakage, scratches, chips, edge damage, accidental impact, improper installation, and damage occurring during relocation or handling after delivery.

Corrosion, deterioration, or damage caused by excessive humidity, moisture, chemicals, unsuitable mounting surfaces, or improper cleaning is excluded, except where attributable to a manufacturing defect covered under this policy.

3.7. Paintings & Artwork – 6 Months

The warranty covers verified manufacturing defects in workmanship or material integrity, where applicable to the product supplied.

Commissioned, handmade, and customised artwork may exhibit variations in colour, texture, brushwork, finish, and artistic detailing. Such variations shall not constitute defects where they are consistent with the approved design or nature of the artwork.

The warranty excludes damage caused by improper framing, mounting, storage, cleaning, exposure to direct sunlight, humidity, moisture, or handling after delivery.

3.8. Decorative Items & Home Décor – 6 Months

The warranty covers verified manufacturing defects in materials and workmanship for decorative items and home décor products.

It excludes damage caused by accidental breakage, impact, misuse, improper handling, unsuitable installation, exposure to moisture, chemicals, excessive heat, or environmental conditions beyond the intended use of the product.

Natural variations in handmade, artisanal, ceramic, wooden, metallic, stone, glass, and other decorative products shall not constitute manufacturing defects where consistent with the product description and approved specifications.

4. Bespoke and Made-to-Order Products

4.1. Bespoke and made-to-order products are manufactured according to customer-approved drawings, dimensions, materials, finishes, and specifications.

4.2. Warranty coverage shall apply to verified manufacturing defects or material deviations from approved specifications attributable to RasaHaus.

4.3. Changes in customer preferences, subsequent design revisions, dissatisfaction with an approved design, or differences arising from natural material characteristics shall not constitute manufacturing defects.

4.4. RasaHaus shall not be responsible for errors in dimensions, site measurements, or specifications supplied or approved by the customer, unless such errors are attributable to RasaHaus.

4.5. Repairs or replacements involving bespoke products may require additional time due to the availability of materials, specialised manufacturing processes, and custom finishes.

5. Warranty Exclusions

Unless otherwise required by applicable law, the following circumstances are excluded from warranty coverage to the extent that they cause or contribute to the claimed defect:

(a) Normal wear and tear, ageing, fading, discolouration, patina, and deterioration arising from ordinary use.

(b) Negligence, misuse, abuse, accidents, impact, dropping, overloading, improper handling, or use contrary to the product's intended purpose.

(c) Exposure to direct sunlight, excessive heat, humidity, moisture, water, rain, chemicals, corrosive substances, pests, or mould.

(d) Improper storage, cleaning, maintenance, installation, assembly, electrical connection, or relocation by the customer or an unauthorised third party.

(e) Damage arising from customer-supplied materials, drawings, dimensions, specifications, or design instructions, except where attributable to a manufacturing error by RasaHaus.

(f) Natural characteristics of wood, stone, ceramics, fabrics, leather, metals, glass, and other materials, including variations in grain, colour, veining, texture, knots, natural markings, and minor dimensional variations inherent in the material or manufacturing process.

(g) Products repaired, altered, refinished, dismantled, or tampered with by unauthorised persons, where such intervention caused or contributed to the claimed defect.

(h) Consumables, including bulbs, batteries, fragrance oils, wicks, wax, removable accessories, and other components subject to normal consumption, unless specifically covered in writing.

(i) Damage occurring after delivery due to transportation, installation, relocation, or handling independently arranged by the customer.

(j) Commercial, outdoor, or specialised use of products supplied for residential or indoor use, unless such use was expressly approved in writing.

The existence of an excluded circumstance shall not automatically invalidate an otherwise valid claim unrelated to that circumstance.

6. Warranty Claim Procedure

6.1. Customers seeking warranty assistance must notify RasaHaus through its official customer service email or designated communication channel within the applicable warranty period.

6.2. The customer must provide:

• Original invoice, order number, or other reasonable proof of purchase.

• Product name and date of delivery.

• A clear description of the alleged defect.

• Photographs or videos showing the defect and the overall condition of the product.

6.3. For live plants, claims relating to transit damage or incorrect delivery must be reported within 48 hours of delivery, together with supporting photographs or videos.

6.4. RasaHaus may request additional information or arrange an inspection where reasonably necessary to assess the claim.

6.5. The customer shall retain the affected product and relevant components until the claim has been assessed and shall not dismantle, repair, discard, or modify the product without written authorisation, except where reasonably necessary to prevent immediate harm or further damage.

6.6. Reasonable access for inspection shall be provided where the product cannot practicably be returned or assessed remotely.

6.7. A claim may be declined where the customer fails to provide reasonably necessary information or access, preventing verification of the alleged defect, subject to applicable law.

7. Assessment and Resolution

7.1. All warranty claims shall be assessed by RasaHaus or its authorised representative to determine whether the reported issue falls within the applicable warranty coverage.

7.2. Where a claim is accepted, RasaHaus may, as appropriate and subject to applicable law:

(a) Repair the defective product or affected component.

(b) Replace the defective component or product with an equivalent product.

(c) Provide a refund or other appropriate remedy where repair or replacement is impracticable, unsuccessful, or otherwise required under applicable law.

7.3. Replacement products may differ in minor, inherent characteristics such as natural grain, shade, texture, or handmade detailing, provided such differences do not constitute a material deviation from approved specifications.

7.4. Any repair or replacement shall not automatically restart or extend the original warranty period unless expressly confirmed in writing or required under applicable law.

7.5. RasaHaus shall communicate the outcome of the assessment and proposed resolution within a reasonable period, taking into account the nature of the defect, inspection requirements, and availability of materials or components.

7.6. No provision of this policy shall permit RasaHaus to deny a legally mandated refund, replacement, compensation, or other statutory remedy where the customer is entitled to such remedy under applicable law.

8. Limitation of Liability

8.1. To the extent permitted by law, RasaHaus shall not be liable for indirect, incidental, special, or consequential losses, including loss of profits, business interruption, loss of opportunity, or inconvenience arising from a product defect.

8.2. RasaHaus shall not be responsible for damage to property or third-party products caused by improper installation, unauthorised modification, misuse, or failure to follow supplied care and installation instructions, except where such damage is attributable to RasaHaus or liability cannot lawfully be excluded.

8.3. Nothing in this policy shall limit liability for fraud, wilful misconduct, negligence where exclusion is prohibited, personal injury, or any other liability that cannot be excluded or restricted under applicable law.

9. General Conditions

9.1. This policy shall be read together with the applicable product description, invoice, warranty certificate, installation instructions, and approved order specifications.

9.2. In the event of a conflict, mandatory applicable law shall prevail, followed by any specific written warranty terms expressly agreed for the relevant product.

9.3. RasaHaus reserves the right to amend this policy prospectively. Any amendment shall not reduce warranty coverage already granted to a customer for a completed purchase.

9.4. Warranty claims shall be handled in accordance with applicable Indian law, including the Consumer Protection Act, 2019, and applicable rules and regulations.

9.5. Customers may contact RasaHaus through the official contact details published on its website for warranty assistance, complaints, or escalation.